Shipping Policy

Shipping & Delivery Policy

Shipping Policy

Besure Sainik Canteen Private Limited strives to deliver products in a timely and efficient manner. This Shipping & Delivery Policy applies to all orders placed through our mobile application or website.

Delivery Locations

  • We currently deliver only to selected serviceable locations.

  • Availability of delivery is subject to PIN code verification at the time of placing the order.

Delivery Timelines

  • Orders are usually processed within 1–2 business days after confirmation.

  • Estimated delivery time ranges from 2–7 business days, depending on the delivery location, product availability, and external factors.

  • Delivery timelines are indicative and may vary due to unforeseen circumstances such as weather conditions, logistics issues, strikes, or governmental restrictions.

Shipping Charges

  • Shipping or delivery charges, if applicable, will be clearly displayed at the time of checkout.

  • We reserve the right to modify shipping charges at any time without prior notice.

Order Tracking

Once your order is dispatched, you may receive tracking details via SMS, email, or in-app notification (if applicable) to monitor the status of your shipment.

Failed or Delayed Deliveries

  • If delivery fails due to incorrect address, unavailability of the recipient, or refusal to accept delivery, we reserve the right to cancel the order.

  • In such cases, refund (if applicable) may be processed after deducting shipping and handling charges.

Damaged or Missing Items

If you receive a package that is damaged, tampered with, or missing items, please notify us within 24–48 hours of delivery with supporting photographs for resolution.

Ownership & Risk

Ownership of the products and risk of loss pass to the customer upon successful delivery of the order.

Return, Refund & Cancellation Policy

Return Policy

Products purchased through the Besure Sainik Canteen Platform may be eligible for return only if:

  • The product is damaged, defective, or incorrect at the time of delivery, or

  • The product is expired or unfit for consumption at the time of delivery.

To be eligible for a return:

  • The return request must be raised within 48 hours of delivery.

  • The product must be unused, unopened, and in its original packaging.

  • Original invoice or proof of purchase must be provided.

Perishable goods, consumables, and items marked as non-returnable are not eligible for return unless damaged or incorrect.

Refund Policy

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 7–10 business days.

  • Refunds will be credited to the original mode of payment.

  • In case of Cash on Delivery (if applicable), refunds will be processed via bank transfer or wallet, as communicated.

Shipping or delivery charges (if any) are non-refundable unless the return is due to our error.

Cancellation Policy

Orders can be cancelled only before dispatch. Once the order has been dispatched, cancellation requests will not be accepted.

If an order is cancelled successfully:

  • The full order amount will be refunded to the original payment method within 7–10 business days.

We reserve the right to cancel any order due to reasons including but not limited to stock unavailability, pricing errors, or suspected fraudulent activity. In such cases, a full refund will be issued.

Contact for Returns & Refunds

For any return, refund, or cancellation-related queries, please contact:

Email: richabscpl@gmail.com
Phone: +91 9650822700

Contact Us

We value your feedback, questions, and concerns. Please feel free to reach out to us using the details below, and our team will be happy to assist you.

Customer Support

For queries related to orders, returns, refunds, cancellations, or general support:

Grievance Redressal

If you have any complaints or concerns regarding content, services, or breach of terms, you may contact our designated Grievance Officer:

Name: Mr. Parth Garg
Designation: Grievance Officer
Website: https://besureindia.in
Email: richabscpl@gmail.com

Office Address

Besure Sainik Canteen Private Limited
114, Haibatpur, 6% Greater Noida West
Greater Noida, Uttar Pradesh – 201306
India

We aim to respond to all queries within a reasonable time as per applicable laws.

Contact Information

Company Name & Address:
Besure Sainik Canteen Private Limited
114, Haibatpur, 6% Greater Noida West, 201306, India
Email: richabscpl@gmail.com
Phone: +91 9650822700